How can we help you?
Please send all requests (feedback is welcome too!) to firstname.lastname@example.org.
In particular, contact us if you need help with any of the following:
- Technical assistance
- Invoicing assistance (see FAQ below as well)
- Course curriculum
- Other inquiries
For any request, please expect a response within 24 hours (during business days) or 72 hours (during the weekend or holidays). Note that we follow the Spanish public holiday calendar.
We offer discounts for all individual courses, for groups from 5 people upwards. Please check the group discounts page for more information.
The TT Academy focuses only on self-guided, video-based training. For live training options, please contact email@example.com or visit teamtopologies.com/training
How much time do I need to allocate for the courses?
- The length of courses varies between 2 and 4 hours, including exercises. Please check the individual course pages for more specific information.
How long are the courses available?
- Once purchased you will have lifetime access to a course.
Are the courses live or recorded?
- All courses are pre-recorded and self-paced.
Are there any prerequisites for the courses?
- Most of our courses are self-contained and have no prerequisites. Where there are prerequisites, full details are provided on the course page.
Will I get a certificate of completion?
- Yes, we offer certificates on successful course completion. See an example here.
I am interested in a bundle but I've already purchased one of the courses included in that bundle. How can I upgrade?
- Please email us and we can help you purchase the second course at a discounted price, so you can still take advantage of the discount offered by the bundle.
Can I pay via a purchase order?
- For a purchase of 5 or more seats for the same course, you can pay via a purchase order. Please email us for more details.
Can I pay via bank transfer instead of credit card?
- Bank transfers are only accepted for purchases of 5 or more seats for the same course. Please email us for more details.
How can I update my invoice to include company information so I can expense it?
- You can request an updated invoice by emailing us at firstname.lastname@example.org with the following details: invoice number, company name & full billing address, VAT number.
Can I cancel my registration and get a refund?
- All sales are final. Exception: If there's a proven technical problem that prevents you from taking the course, we will offer a refund.
My payment did not go through. What do I do?
- Please email us with an explanation of the problem. Please include the date and approximate time the problem occurred and the name on the credit card.