How can we help you?

Please send all requests (feedback is welcome too!) to academy@teamtopologies.com

In particular, contact us if you need help with any of the following:


For any request, please expect a response within 24 hours (during the week) or 72 hours (during the weekend or holidays).


Group discounts

We offer discounts for all individual courses, for groups from 5 people upwards. Please check the group discounts page for more information.


Frequently asked questions

How much time do I need to allocate for the courses?

  • The length of courses varies between 2h to 4 hours, including exercises. Please check the courses’ individual pages for more specific information.


How long are the courses available?

  • Once purchased you will have lifetime access to the course/s.  


Are the courses live or recorded?

  • All courses are pre-recorded and self-paced.


Are there any prerequisites for the courses?

  • Usually courses are self-contained (there are no prerequisites) but please check the course page to be sure.


Will I get a certificate of completion?

  •  Yes, we offer certificates on successful course completion. See example here.


I am interested in the Platform Bundle, but I've already purchased one of the individual course. How can I upgrade? 

  • Email us and we can help you purchase the second course  at a discounted price, so you can still take advantage of the 15% OFF offered for the bundle.


Can I pay via a purchase order?

  • For a purchase of 5 or more seats for the same course, you can pay via a purchase order. Email us at academy@teamtopologies.com for more details.


How can I update my invoice to include company information so I can expense it?

  • You can request an updated invoice by emailing us at academy@teamtopologies.com with the following details: invoice number, company name & full billing address, VAT number.


Can I cancel my registration and get a refund?

  • All sales are final. Exception: In case there's a proven technical problem that prevents you from taking the course, we can offer a refund. 

 

My payment did not go through. What do I do? 

  • Email us with an explanation of the problem. Please include at least the following information: date & approximate time the problem occurred, name on the credit card.